Frequently Asked Questions

General
How much does domain registration cost?
Is webhosting included with the domain registration?
Can I cancel my domain registration?
How do I contact Dynaserve?
.
Domain Registration
How long does it take to process the registration?
I just registered my domain - why does it still show up as 'available'?
Will I receive confirmation once my domain registration has been completed?
.
Domain Transfer
How do I transfer my domain to my webhosting ISP?
How do I transfer my domain to Dynaserve for Free Domain Parking or Domain Forwarding?
How long does a domain transfer take?
How can I check to see if my DNS Transfer has been completed?
Is there any cost to transfer my domain?
.
Domain Record Modifications/Updates
How do I update my domain record?
Why can't I modify my domain record at networksolutions.com? 
.
Domain Forwarding
What is Domain Forwarding?
How do I order Domain Forwarding?
How long does it take to setup my domain forwarding account?
How do I make changes to my domain forwarding?
Why do I have to enter keywords and description?
Do you submit my website to the search engines?
What is Domain Cloaking?
.
Email Forwarding
How do I order Email Forwarding?
How long does it take to setup my Email forwarding account?
How do I make changes to my Email Forwarding?
.
Domain Parking
How do I get my Free 'Under Construction' page?
Can I customize my 'Under Construction' page?
.

Frequently Answered Questions:

General
How much does domain registration cost?
The cost for domain registration is $35 per year. This is inclusive of all registrar fees. You may select a registration term of 1 - 10 years. We bill our customers directly, and remit the registration fee to the official ICANN accredited registrar. 

Charges will appear on your credit card statement as Dynaserve Technologies Ltd. Dynaserve is a Canadian company, and the final charges appearing on your statement may vary slightly depending on the US exchange rate on the day of billing. 

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Is webhosting included with the domain registration?
Webhosting is available at no additional charge from our webhosting partner 20MegsFree.com. The free webhosting is sponsored by banner advertisements. Bannerless hosting is available as a paid upgrade only. 20MegsFree hosting account is a subdomain of 20MegsFree.com (yourname.20megsfree.com). Domain Forwarding service is required to redirect registered Domain Name to 20MegsFree subdomain URL. Basic Domain Forwarding Service is available at no charge. If you do not require webhosting, you may take advantage of our free under construction page.

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Can I cancel my domain registration?
No. The registrar has a very strict cancellation policy. Once a registration has been processed it is non-cancelable and non-refundable.

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How do I contact Dynaserve?
Please send email to support@dynaserve.com. You may speak directly to one of our customer service representatives  Monday - Friday, between 9:00am - 6:00pm Pacific Standard Time at (604) 532-9941.

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Domain Registration
How long does it take to process the registration?
Once your domain application has been submitted, it must be reviewed by our staff to ensure accuracy and completeness, and to verify payment. Domain applications are then submitted to the Registrar for registration, and will be added to the root name servers within 24hours.

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I just registered my domain - why does it still show up as 'available'?
Please allow up to 24hours for your new domain registration(s) to be added to the root name servers.

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Will I receive confirmation once my domain registration has been completed?
No. We do not send final confirmation of registration. Please allow 24Hours for your new registration to be added to the root name servers, then search for your domain using the search box on our site. You will see your domain record. The WHOIS record serves as your official proof of ownership. You will be notified if there is a problem with your submission.

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Domain Transfer
How do I transfer my domain to my webhosting ISP?
Email DNS modifications to dnsadmin@dynaserve.com and we will update your domain record. In the subject line put 'DNS Change'. In the body of the email specify the domain name you wish to transfer, and the Primary and Secondary DNS information (hostnames and IP numbers) of the ISP that will be hosting your site. Transfer requests must come from the email address of the registered domain owner.

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How do I transfer my domain to Dynaserve for Free Domain Parking or Domain Forwarding?
Please contact the registration service you originally used to register your domain name, and request the DNS change through them.

You will need to provide the following information to transfer your domain to our servers:

Dynaserve Primary and Secondary Nameserver information:
NS1.DYNASERVE.COM 209.153.215.205
NS2.DYNASERVE.COM 209.153.215.206

Dynaserve Technical Handle (Internic): AD5854-ORG. If you are transferring to us to use our Domain Forwarding service, please complete a Domain Forwarding order as well.

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How long does a domain transfer take?
Domain transfers typically take 36hours to take effect and propagate throughout the Internet. The Registrar is currently experiencing extended delays in processing transfers due to high volumes.

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How can I check to see if my DNS Transfer has been completed?
You can search your domain record at www.NSIRegistry.com to see the new Primary and Secondary DNS information of your webhosting ISP.

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Is there any cost to transfer my domain?
There is no cost to perform a DNS change to move your domain name to or from our servers. There is a fee for Registrar Transfer. Registrar transfer involves moving your domain from one Registrar to another, and it includes an additional year of domain registration.

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Domain Record Modifications/Updates
How do I update my domain record?
To update your domain record please login to our Domain Control Panel. You will require the username and password you provided when you submitted your domain name registration. You may also request changes to your domain records (DNS, Technical contact, etc) at any time via email. Please direct any modification requests to dnsadmin@dynaserve.com

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Why can't I modify my domain record at networksolutions.com?
Networksolutions is no longer the central source for domain names  - there are many new ICANN accredited registrars worldwide. We do not submit registrations through Network Solutions, therefore you can not view or modify your domain records there. Please submit any domain modifications directly to us at dnsadmin@dynaserve.com and we will update your domain record accordingly.

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Domain Forwarding
What is Domain Forwarding?
Domain forwarding allows you to redirect traffic from your domain name to another URL. With domain forwarding you can have a FREE website from a free hosting ISP, or personal web space at your local Internet Service Provider (ISP), and access it from your new domain - with no monthly hosting fees! 

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How do I order Domain Forwarding?
Click on one of the links below to order Domain Forwarding:

1) Basic Domain Forwarding - FREE
(Sponsored by advertisements)

2) Premium Domain Forwarding - Only $49.95US per year (Includes Cloaking)

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How long does it take to setup my domain forwarding account?
It typically takes 24-48 hours after submission for your domain forwarding to be setup. Once the setup is complete, we will send you a confirmation email.

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How do I make changes to my domain forwarding?
You may change your Domain Forwarding information (Destination URL, Page Title, Keywords & Description)
online in realtime in the DomainControlPanel.com Members Area:

http://members.DomainControlPanel.com

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Why do I have to enter keywords and description?
You enter keywords and description so that when you are submitting your site to search engines, the search engine will be able to index the site properly.

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Do you submit my website to the search engines?
No. We do not submit your site to the search engines. 

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What is Domain Cloaking?
Domain Cloaking hides the destination url of your website. Once you arrive at your destination URL, all links will be active as usual, however the location URL in your browser will always say www.YourDomain.com.

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Email Forwarding
How do I order Email Forwarding?
To order Email Forwarding please use our online setup form at:

http://www.1yearfree.com/setup.htm

Please note that there is an additional charge for this optional service. Domain Forwarding is $25US/year. 

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How long does it take to setup my Email forwarding account?
It typically takes 24-48 hours after submission for your email forwarding to be setup. Once the setup is complete, we will send you a confirmation email.

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How do I make changes to my Email Forwarding?
You may change your Email Forwarding information (Destination email address, or email address at your domain name) at any time by filling out our online setup form at:

http://www.1yearfree.com/setup.htm

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Domain Parking
How do I get my Free 'Under Construction' page?
When you register your domain through Dynaserve, you automatically receive a free 'under construction' page. If you transfer your domain name to us for free parking, once we have received confirmation of the transfer we will provide you with a free under construction page.

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Can I customize my 'Under Construction' page?
The 'under construction' page is generic, and is not editable or customizable. If you would like publish content under your domain name, you will need a web hosting or Domain Forwarding account.

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